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Application Engineer

Duties Include:  Fielding product application calls, pre-sale technical support, and post-sale technical support from independent representatives, contractors and engineers throughout the country.  Serve as first line of defense to diagnose potential field service and warranty issues.  Develop and administer action plans to remedy customer issues. Interaction with order entry, customer service, sales, engineering and manufacturing is required to review and process all special sales orders to ensure they are accurately documented prior to releasing to manufacturing.  This position also works with manufacturing to support the production process while driving manufacturing initiatives to improve quality. 

RESPONSIBILITIES:

  • Provide immediate first response to all quality related inquiries and reports from customers
  • Determine need for and plan / coordinate all visits to job sites. Identify and assign necessary assets, while minimizing cost of remediation
  • Communicate with and support manufacturing and quality control teams in trouble shooting and analyzing quality issues during production and warranty issues in the field (this could include a ‘hands on’ approach)
  • Coordinate projects with special product requirements.  Work with design engineering to interpret customer specifications and ensure end product meets expectations
  • Develop costing for special products
  • Lead efforts to determine root cause of problems and work with sales, customer service, manufacturing team and field service to rectify and bring closure to the warranty event.
  • Prepare reports that show analysis of events, including data and relevant issues, closure of event, and recommendations to management
  • Participate in representative and engineering training sessions

MINIMUM REQUIREMENTS:

EDUCATION:

  • Minimum of a two year technical degree or equivalent experience
  • Bachelors of Mechanical, Electrical or Industrial Engineering a plus

EXPERIENCE/SKILLS:

  • 2+ years of commercial HVAC systems experience preferred. Involvement across areas like: engineering, installation/start-up, maintenance, repair, troubleshooting, technical sales, or customer service is a plus.
  • Demonstrated knowledge of commercial HVAC control systems
  • Ability to read and interpret mechanical and electrical plans, schedules, technical drawings and contract specifications
  • Excellent written communication, verbal communication and presentation skills
  • Ability to interact well with customers on the phone and in person is a must
  • Strong interpersonal skills
  • Proven problem solving and analytic skills
  • Strong organizational skills
  • Demonstrated computer-based skills
  • Familiarity with CAD software a plus
  • Must be highly motivated and self-driven

Nailor Industries offers a competitive benefits package.  Salary depends on experience.  Please send your resumes to hrm@nailor.com.

Apply Now!

 

Nailor offers a comprehensive compensation package that includes a competitive salary and the following benefits:

  • Health Insurance - We want you to be healthy! We offer a variety of health insurance options so you can choose a plan that best meets your lifestyle. You'll have access to a national network of doctors that provides comprehensive coverage when you need it most.
  • 401K Retirement Saving Plan (U.S. Only) - Your future is important and saving for retirement shouldn't be a concern. Nailor offers a competitive, employer matched plan to help you reach your retirement goals.
  • Paid Vacations - As a salaried employee, you earn those vacation days and we want you to take them! Take a trip, spend time with loved ones, have some personal time off - at Nailor we encourage you refresh and relax.
  • Paid Holidays - Whether you are in one of our U.S. or Canadian facilities, we value and respect observed Holidays. More than likely, you will enjoy an employee sponsored festivity at the office where friends come together celebrate.
  • Learning & Development - Growth and education are part of our core beliefs. We offer a number of opportunities to develop professionally, whether you need to earn professional development credits or are just plain curious!
  • Life Insurance / Accidental Death Benefits - Just one less thing for you to worry about. We want you to feel secure and make sure you are covered by offering low cost supplemental benefits.